Frequently Asked Questions (FAQ)

1) Are your products custom-made?

Yes. Every item at Happily Custom is made-to-order. We produce your design only after the order is placed — nothing is pre-made or stocked.

2) Can I change or cancel my order after placing it?

Because production starts quickly, orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.

3) What if I received a damaged or incorrect item?

If your item arrives damaged, defective, misprinted, or not as shown, we will replace it at no cost.
Contact us within 30 days with photos at: info@happilycustom.com

4) Do you accept returns or exchanges?

Since all items are personalized, we do not accept returns for:

  • Wrong size or color ordered
  • Typo or design details submitted incorrectly by the customer
  • Change of mind after purchase

We only replace items if the issue is our fault.

5) What are the shipping times?

Estimated shipping after production:

  • USA: 3–7 business days

Production time is typically 2–4 business days.

6) How do I track my order?

Once your order ships, you will receive a tracking link via email.
Tracking updates may take up to 24–48 hours to show movement.

7) What if my package is lost or late?

If the carrier loses your package or it is delayed beyond normal timeframes, we will investigate.
If confirmed lost, we will send a replacement at no extra cost.

8) What if my package was delivered but I didn’t receive it?

If tracking shows “delivered” but you don’t have the package, please first check with:

  • Neighbors / household members
  • Your mailbox or parcel locker
  • Local carrier office

Stolen packages are not covered for free replacement.

9) Who pays return shipping if a return is approved?

If we request an item to be returned, the customer is responsible for return shipping unless the fault is ours.

10) How can I contact you?

You can reach us anytime at:
info@happilycustom.com